Hindi, English & code-mixed voice AI

Voice agents that talk like your best rep

Handle thousands of inbound and outbound calls a minute — in Hindi, English, and natural code-mixed conversation — without growing your call centre.

Book a CallSee Agents in Action
SamwadLabs analytics dashboard showing calls handled, success rate, minutes used, cost and call performance charts
Try it live

Pick an agent. Start a call.

Choose a scenario, press start, and watch the conversation unfold line by line.

Priya

Sales agent

Press start to talk to Priya.

Demo mode: this is a simulated call.

Example conversation

Priya
Priya
Namaste Rahul ji, main Priya bol rahi hoon Acme Solar se. Aapne kal rooftop solar ke baare mein enquiry ki thi. Kya abhi do minute baat kar sakte hain?
Customer
Haan, boliye. Mera bijli ka bill kaafi aa raha hai.
Priya
Samajh sakti hoon. Aapke ghar ka monthly bill lagbhag kitna aata hai?
Customer
Around 6000 rupaye.
Priya
Is bill ke hisaab se 3 kilowatt ka system theek rahega. Main kal subah ek site visit book kar dun?
Customer
Haan, kal 11 baje theek hai.
Priya
Done. Kal subah 11 baje site visit confirm hai. Details aapko WhatsApp par bhej deti hoon.
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Agents

Agents That Do More Than Just Talk

Pre-built for the calls Indian businesses make every day.

Customer Support

Answers FAQs, triages issues and books callbacks — 24/7, no hold music.

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Cart Recovery & Sales

Calls customers who dropped off mid-checkout and nudges them back to buy.

Clone this agent

COD Confirmation

Confirms cash-on-delivery orders and reschedules failed deliveries automatically.

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Order Status Updates

Proactively calls customers with shipping updates and delivery windows.

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Why SamwadLabs

Built for how India actually talks on the phone

Real conversations interrupt, code-switch, and go off-script — we built for exactly that.

Low-Latency Voice

Agents respond fast enough to interrupt, backtrack and hold a real conversation.

Speaks Like a Local

Hindi, English and natural code-mixed sentences — no toggle needed.

Bring Your Own Number

Plug in Exotel, Twilio, Plivo or a SIP trunk you already pay for.

Works with the calling & AI stack you already trust

Twilio
Exotel
Plivo
OpenAI
Deepgram
ElevenLabs
Azure
n8n
Zapier
Make
Twilio
Exotel
Plivo
OpenAI
Deepgram
ElevenLabs
Azure
n8n
Zapier
Make

01 — Languages

01 / 05

SpeaksLike YourCallers

Hindi, English and natural Hinglish in the same call, with no language toggle. If the caller switches, the agent follows.

Hindi

Full conversations in Hindi, start to finish.

English

Switches to English without restarting the call.

Hinglish

Natural code-mixed speech, the way people really talk.

02 — Conversation

02 / 05

InterruptAnytime.It Keeps Up.

Callers cut in, change their mind and go off-script. The agent keeps up, so a call feels like a conversation and not a menu of button presses.

Interruptions

Stops and listens when the caller cuts in.

Backtracking

Callers change their mind. The agent follows.

Natural pauses

Calls feel like a conversation, not an IVR.

03 — Actions

03 / 05

Does TheWork, NotJust Talk

The agent can check availability, book the slot and log the outcome while the caller is still on the line.

Book

Checks real calendar availability and books during the call.

Look up

Finds the caller in your CRM when the number matches.

Report

Sends every call outcome to your tools by webhook.

04 — Human handoff

04 / 05

Hands OffTo PeopleInstantly

Choose the moments when a person should take over. The agent transfers the call instead of guessing.

On request

The caller asks for a human and the call transfers.

On a dead end

If the agent cannot resolve it, your team steps in.

On a keyword

Escalation phrases route straight to your team.

05 — Call records

05 / 05

Every CallOn TheRecord

Hear exactly what your agent said. Every call is recorded, transcribed and searchable, and you decide how long it is kept.

Recording

Listen back to any call in full.

Transcript

Every call transcribed and searchable.

Retention

You set how long recordings and transcripts stay.

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No-code or API

Start with clicks. Scale with code.

Build and test an agent in the dashboard, then place calls from your own systems when you're ready.

No-code playground

01

Create an agent

Pick a template or start from scratch in the dashboard.

02

Set script, voice and language

Add your script and knowledge base, then choose a voice and language.

03

Connect a number and test

Bring your own number or take one from us, then place a test call before going live.

Developer API

samwadlabs — -zsh — 80×24
% curl -X POST https://api.samwadlabs.in/v1/calls \
  -H "Authorization: Bearer $SAMWADLABS_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{"agent_id": "agt_123", "to": "+919876543210"}'
% curl https://api.samwadlabs.in/v1/calls/call_8f2a1c \
  -H "Authorization: Bearer $SAMWADLABS_API_KEY"
{
  "id": "call_8f2a1c",
  "agent_id": "agt_123",
  "direction": "outbound",
  "status": "completed",
  "duration_seconds": 142,
  "transcript_url": "https://api.samwadlabs.in/v1/calls/call_8f2a1c/transcript",
  "recording_url": "https://api.samwadlabs.in/v1/calls/call_8f2a1c/recording"
}
Quickstart API reference
Comparison

How SamwadLabs compares

See how SamwadLabs stacks up against a traditional call centre and a DIY IVR system.

SamwadLabsCall CentreDIY IVR
24/7 Availability
Handles Interruptions
Hindi + Code-Mixed Speech
Scales to Thousands of Calls
No Hiring or Training
CRM & Sheet Sync
Human Handoff on Demand
Call Analytics & Sentiment
Bring Your Own Number
Time to Go LiveMinutesWeeksDays

Frequently Asked Questions

Everything you need to know before putting SamwadLabs on your phone lines.

How fast does the agent respond?
Under 400ms round-trip in most cases, so the conversation feels natural instead of walkie-talkie-ish.
Which languages are supported?
Hindi, English, and natural Hindi-English code-mixed conversation, with more Indian languages on the roadmap.
Can I use my existing phone number?
Yes — bring an existing Exotel, Twilio or Plivo number, or take a fresh one from us in minutes.
Can a human take over mid-call?
Yes, agents can transfer to a live human agent instantly whenever the conversation needs it.
Can I use my own LLM, ASR or TTS keys?
Yes, we support bring-your-own-keys for LLM, ASR and TTS providers so you control cost and vendor choice.
What happens to my call data?
Every call is transcribed, logged and searchable, with enterprise plans offering dedicated data residency.
How is billing calculated?
Simple usage-based pricing per minute, plus fixed-volume plans for teams that want predictable costs.
Do agents sound robotic?
No — agents handle interruptions, backtracking and natural pauses, so calls feel like a real conversation.

Ready to put your calls on autopilot?

Talk to us for a personalised demo, or start with free credits — no credit card required.

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